This guide will walk you through the best fixes when a touchscreen isn’t working on your Microsoft Surface Duo 2 smartphone. You can try these solutions when one or both of the Surface Duo 2 touchscreens are turned off or disabled, flickering, or have a green or red color tint.
These fixes should work with the Surface Duo 2, but they can also be helpful when troubleshooting screen problems on Microsoft’s original Surface Duo smartphone.
Why Is the Touchscreen on My Surface Duo 2 Not Working?
Surface Duo 2 touchscreen issues are often caused by overheating or physical damage to the device. Out-of-date apps and software can also cause a screen to flicker or display incorrect colors, as can accidentally enabling or turning on certain accessibility and display options.
How Do I Fix the Touch Screen on My Surface Duo 2?
Here are all of the best fixes to try when your Surface Duo 2 touchscreen isn’t working correctly. It’s best to work through the list of solutions displayed from easiest and quickest to more complex and time-consuming.
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Charge the Surface Duo 2. Connect your Surface Duo 2 to your computer or another power source via a USB cable to charge it. Its battery could be dead.
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Try a different charging cable. If you suspect your Surface Duo 2’s screen isn’t working because the device isn’t charging correctly, try another cable.
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Restart your Surface Duo 2. If possible, attempt a basic restart. It can fix many Android and Surface Duo 2 problems.
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Reboot your Surface Duo 2. If you can’t use the touch controls to restart your Surface Duo 2, press the Power button for 30 seconds to reboot it. This process is like a forced restart and shouldn’t affect any data or apps.
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Perform a system update. If possible, check for an operating system update. These can often include fixes for hardware issues such as flickering screens or touch controls not working correctly on a Surface Duo 2.
To update a Surface Duo 2, select Settings > System > System update > Check for update.