Unable to restore with iTunes.
I had to reset my phone and I lost all of my data but I have a backup on my computer. But in the middle of restoring, the restoring stopped with this message “some problems occurred between writing or reading...” Is there any way to restore it?
- Question from Apple Community
Apple releases iTunes to help backup and restore your iPhone, iPad and iPod touch. After you know what does iTunes backup include, you can back up any files you want to iTunes just with a USB cable to connect your device with a computer. However, many people from different forums complained that their iTunes restore backup greyed out for no reason, just like the one we showed above.
If you are encountering the same problem, go ahead reading this guide, this guide will introduce you four most common symptoms and related solutions to “iTunes restore from backup greyed out” issue.
4 problems & solutions of “iTunes restore backup greyed out”
In this part, you can skim through the problems as well as related solutions to them. Try to figure out why you are unable to restore backup from iTunes and choose a right solution to solve your problem.
If you're in a hurry, you can try the third-party software introduced in the next part to restore your iTunes backup first.
Problem 1. An unstable connection between your device and computer
It is a must to keep your device connected with the computer during the process of both backup and restore. An unstable connection can cause errors definitely. The solutions to this issue is pretty easy.
You can try these ways.
▪ Use an Apple-certified USB if you have a spare instead of others.
▪ Switch the USB plug to another port to check if there is something wrong with your computer’s USB port.
▪ Plug your device cable directly into your computer USB port, you’d better not use any USB hub or keyboard.
Problem 2. iTunes could not recognize your device
After guaranteeing a good connection between your device and the computer, if you still find iTunes restore backup not working, you can check whether iTunes fails to recognize the device. If it does, you can’t see the iPhone icon.
Methods to solve this issue are as follows.
▪ Restart the device and computer. Sometimes, simply switching off and on again can solve the problem. If it doesn’t work, try other ways.
▪ Make sure you tap “Trust” on your device as soon as you connect your device and the computer.
Problem 3. Your device is not compatible with the requested build
This is a problem many users will face when they try to restore backup from iTunes. You may get a message from the computer, like “The iPhone (device name) could not be restored. The device isn’t eligible for the requested build.” If it happens, you will be unable to restore iPhone backup from iTunes.
You can update iTunes to the latest version to have a try since an old version of iTunes can cause many problems. After updating it, try to restore the backup to your device again.
To update iTunes: Click Help on the menu bar on Windows PC or click iTunes on Mac > Select Check for Updates to make it.
Problem 4. iTunes backup was corrupt or incompatible
This is another common problem for users when restoring backup from iTunes. When you connect your device with the computer, an error message pops up saying “iTunes could not restore the iPhone (device name) because the backup was corrupt or not compatible with the iPhone that is being restored.”
To fix this problem, you have to delete the corrupt files before creating a new backup in iTunes and restoring the device.
You can follow the simple steps to delete the corrupt files. From within iTunes navigate to the menu iTunes > Preference > Devices. Select the backup files, then hit the Delete button.
If your problem has been solved after trying one of the methods above, I will say congratulations to you because some problems occurring for no reason still annoy other users. And if you are still unable to restore iPhone backup from iTunes, how about changing the way you restore and backup your iPhone?
Quick solution: Restore iTunes backup using AOMEI MBackupper
AOMEI MBackupper is not only a professional backup and transfer tool for iOS devices, but also a nice iTunes alternative for iPhone backup and restore when your iTunes restore backup greyed out.
If you're unable to restore backup from iTunes to iPhone, iPad, or iPod, follow the steps below to restore your iTunes backup using AOMEI MBackupper.
Step 1. Click the icon below to download AOMEI MBackupper to your computer > Connect your iOS device that you'd like to restore iTunes backup to with the computer.
Step 2. Open AOMEI MBackupper, click Full Backup on its main interface > Next, choose Full Restore.
Step 3. Click Import Full Backup in the upper-right corner to choose your iTunes backup. Generally speaking, your iTunes backup is located in C:\Users\[PC name]\AppData\Roaming\Apple Computer\ MobileSync.
Step 4. After confirming your iTunes backup version > Click Restore from this page to continue > Finally, click Start Restore to begin the task.
It won't take you much time to wait for the restore process to finish. You may also have trouble managing and transfer music tracks using iTunes, let AOMEI MBackupper to transfer music to iPhone without iTunes no matter it is purchased or not.
Conclusion
That’s all about how to fix “iTunes restore backup greyed out” issue. Hope your issue gets fixed after trying the solutions above. If you can’t stand the troubles caused by iTunes any longer, AOMEI MBackupper is your first choice to protect your important data. Give your comment or contact us if you have any questions, we will reply to you as soon as possible.