You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The USB Device Descriptor is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) with a yellow triangle with an exclamation mark. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.
How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10
You may face these common errors due to an Unknown USB Device issue:
- Device Descriptor Request Failed
- Port Reset Failed
- Set Address Failed
There can be several reasons behind this issue, such as:
- Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
- Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
- Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
- Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
- BIOS is not updated: This too may cause such problems.
A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!
Method 1: Basic Troubleshooting
Method 1A: Maintain Clean & Ventilated Ambience
Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:
1. Clean laptop vents & ports. Use a compressed air cleaner while being extremely careful not to damage anything.
2. Moreover, ensure enough space for proper ventilation of your desktop/laptop, as shown.
Method 1B: Resolve Hardware Issues
Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:
1. If the issue is caused by the power supply, then try re-inserting the USB device after unplugging the laptop from the power supply.
2. Connect another USB device with the same USB port and check if there is an issue with the port.
3. Plug the USB device into a different port to rule out issues with the USB ports.
Method 1C: Restart Windows PC
In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.
1. Disconnect the USB device.
2. Restart your Windows PC.
3. Reconnect the USB device and check if it worked or not.
Method 2: Run Windows Troubleshooter
You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.
Option 1: Run Hardware and Devices Troubleshooter
1. Press Windows + R keys simultaneously to launch the Run dialog box.
2. Type msdt.exe -id DeviceDiagnostic and click on OK, as shown.
3. Here click on the Advanced option, as highlighted below.
4. Check the box marked Apply repairs automatically and click on Next.
5. Once the process is completed, restart your PC and check if USB is being recognized now.
Option 2: Troubleshoot Malfunctioning USB Device
1. From the Taskbar, right-click on the USB Device icon.
2. Select the Open Devices and Printers option, as shown.
3. Right-click on USB Device (e.g. Cruzer Blade) and select Troubleshoot, as highlighted below.
4. Windows Troubleshooter will automatically detect problems and fix these as well.
Note: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.
Method 3: Update USB Drivers
To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:
1. Type device manager in the Windows search bar and hit Enter key to launch it.
2. Go to the Universal Serial Bus controllers section and expand it with a double-click.
3. Now, right-click on USB driver (e.g. Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) and select Update driver.
4. Next, click on Search automatically for drivers.
5A. Your driver will update itself to the latest version.
5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.
6. Click on Close to exit the window and Restart the computer.
7. Repeat the same for all USB drivers.
Method 4: Roll Back USB Drivers
If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:
1. Navigate to Device Manager > Universal Serial Bus controllers as explained in Method 3.
2. Right-click on USB driver (e.g. Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) and select Properties, as depicted below.
3. In the USB Device Properties window, switch to the Driver tab and select Roll Back Driver.
Note: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.
4. Select Why are you rolling back? from the given list and click on Yes to confirm.
5. After the process is finished, click on OK to apply this change.
6. Finally, confirm the prompt and restart your system to make the rollback effective.
Method 5: Reinstall USB Drivers
If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:
1. Go to Device Manager > Universal Serial Bus controllers, using the steps mentioned in Method 3.
2. Right-click on Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) and select Uninstall device, as shown.
3. Now, click on Uninstall and restart your PC.
4. Now, download the latest USB driver from manufacturer website like Intel.
5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.
Method 6: Disallow PC to Turn Off USB Device
The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:
1. Navigate to the Device Manager as shown in Method 3.
2. Here, double-click on Human Interface Devices to expand it.
3. Right-click on the USB Input Device and select Properties.
4. Here, switch to the Power Management tab and uncheck the box titled Allow the computer to turn off this device to save power.
5. Finally, click on OK and restart your system.
Method 7: Disable USB Selective Suspend Feature
The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:
1. Type Control Panel in the Windows search bar and click Open.
2. Select View by > Large icons, and then click Power Options, as shown.
3. Here, click on Change plan settings in your currently selected plan section.
4. In the Edit Plan Settings window, select Change advanced power settings option.
5. Now, double-click USB settings to expand it.
6. Once again, double-click USB selective suspend setting to expand it.
7. Here, click on On battery and change the setting to Disabled from the drop-down list, as illustrated.
8. Now, click on Plugged in and change the setting to Disabled here as well.
9. Finally, click on Apply > OK to save these changes. Restart your PC and check if the issue is solved now.
Method 8: Turn Off Fast Startup
Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:
1. Go to the Control Panel > Power Options as illustrated in Method 7.
2. Here, click on Choose what the power buttons do option in the left bar.
3. Now, select the Change settings that are currently unavailable option.
4. Next, uncheck the box Turn on fast startup (recommended) and then click on Save changes as shown below.
5. Finally, restart your Windows PC.
Method 9: Update Windows
Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.
1. Type Check for updates in the Windows search bar and click Open.
2. Now, click on the Check for Updates button.
3A. Follow the on-screen instructions to download and install the latest update available.
3B. If your system is already up-to-date, then it will show You’re up to date message.
4. Restart your system and check if the issue is resolved now.
Method 10: Update BIOS
If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.
Pro Tip: Use the given links to Download Latest BIOS Version for Lenovo, Dell & HP laptops.
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- How to Enter BIOS on Windows 10
We hope that you could learn how to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.