Unfortunately, Google Play store has stopped. Most of these Google Play store related issues come from the cache google stores in the local storage to speed up the process of re-downloading from Google servers and to reduce the load.
Errors usually result when the servers and the device are out of sync, an example would be if something has updated on the server yet the phone is still looking into its local storage (cache). These types of errors with the Google Play store are easily fixable.
Before moving on with solutions, make sure your system has enough free space. Also, restart the device to check if it solves the problem. Moreover, make sure you have a working internet connection. Also, make sure you are using updated version of Google Play Store and Google Play Services
In this guide, I will down a few methods for fixing this issue:
Method 1: Reset Apps
- Go to Settings
- Tap Application Manager / App Manager
- Tap the Menu button
- Tap Reset App Preferences
Test if it works, if not proceed to Method 2.
Method 2: Enable Downloads
- Go to Settings
- Tap Apps and then choose All
- Locate Downloads
- Open Downloads and Tap Menu button
- Make sure it is enabled, if not, then enable it.
Test if Google Play works, if not proceed to Method 3.
Method 3: Reset Google Play Store
- Tap Settings
- Tap Apps and then choose All (swipe to right)
- Locate the Google Play Store
- Tap the Menu button
- Tap Force Stop, Tap Uninstall Updates and then tap Clear Data.
- Repeat the process for
- Google Play Services
- Google Services Framework
One of these methods above should fix this Google Play problem for you. If none of them works, then a reset to factory defaults is needed. Make sure you back up your data to Google by syncing. If you are still having the issue even after resetting the device to factory defaults, then have your device checked from an authorized hardware repair shop.